Website Operations & Improvement Partnership
Ongoing responsibility for website health, hosting, maintenance and practical improvements across supported platforms, with WordPress as a core specialism. Scope and technology are agreed individually.
Copy from management.fernandokylas.com, awaiting v6 review
This partnership is optional. Every service it touches can also be booked on its own.
Who it is for
For organisations that want the website managed properly after launch, not repaired in cycles.
Many websites are maintained just enough to remain online. Small problems accumulate, improvements wait, performance slips.
Website operations replaces that cycle with continuous professional ownership of the website itself.
What should improve
Reliability
Maintenance, backups, security and monitoring stay under active control.
Responsiveness
Contained issues and improvements do not need to become a new project every time.
Progress
The website continues to improve after launch.
Accountability
Your team knows who is responsible for the website’s operational condition.
Two levels, set by how active the site is
Website care
One active improvement priority, on a managed operational foundation with maintenance, backups, security, uptime monitoring and a monthly summary.
Most sites start here.
Website growth
Up to two priorities. Greater capacity for pages, forms, integrations, performance and conversion-path refinement, with staging and testing.
The level that fits, and its fee, follow the scope we agree in writing after we speak.
How it starts
Before taking responsibility for an existing website I need to understand what I am inheriting. A website operations assessment returns a clear outcome: ready for operations, contained transition work, or project-scale remediation first.
Commitment
Website care normally begins with three months. Website growth normally begins with six months. Monthly fees are paid in advance, and capacity is managed through active priorities that do not roll over.
What stays separate
- Managed hosting is included where the site suits my WordPress environment. Professional email is not hosted as part of this service.
- A new website or substantial rebuild is a separate project. Ongoing search strategy belongs to the Search & AI Visibility Partnership. Wider digital strategy and supplier oversight belong to the Digital Impact Partnership.
Questions people ask
Answers from management.fernandokylas.com, to confirm
Is this the same as maintenance?
No. Maintenance protects the foundation. Website operations also provides defined capacity to keep improving the website.
Does the monthly fee include a new website?
No. A new website or substantial rebuild is a separate project. It can move into ongoing operations afterwards.
Can you manage a website hosted elsewhere?
Potentially. The environment must provide the access and reliability required for safe operation.
Does this include SEO?
It includes responsible technical SEO hygiene during operations, but not ongoing search strategy or AI visibility management.
Who owns the website after launch?
You do. The domain, content, business data and commissioned deliverables are yours throughout, and stay with you if the service ends. Managed hosting is part of the service rather than something you own, so ending it means moving the site, with the files and access handed over.
Other partnerships
Related standalone services
Does the website need someone to own it?
Tell me what you are running, how it is currently maintained and what keeps getting delayed.